# How it works – our collaboration | AutomaizeIT

> See how working with AutomaizeIT works: contact, a free call, and a proposal covering scope, price and a plan of action.

Source: https://automaizeit.com/en-us/how-it-works/ · Updated: 2026-09-11 · Language: en-us

1. **Book a call** – Pick a convenient time or write during contact hours (Mon–Fri, 16:00–20:00 Polish time).
2. **Fill in the form** – A short description of your need helps prepare for the call.
3. **Free consultation** – The first call is free – we discuss your goals and current situation.
4. **Proposal** – You receive the scope of work, the price and a plan of action.

The collaboration starts with a contact and a free call, and ends with a concrete proposal covering scope, price and a plan of action.

## How the collaboration proceeds
1. You book a call or get in touch during contact hours (Mon–Fri, 16:00–20:00 Polish time).
2. A short contact form helps prepare for the call – you describe what you need.
3. The first call is free – we discuss your goals and your business's current situation.
4. You receive a proposal: the scope of work, the price and a plan of action.

If you decide to go ahead, a one-month notice period applies – with no annual lock-in. You receive a progress report every month, in business terms. Work is carried out remotely – with businesses in Poland and other countries – and on-site meetings are possible in the Kuyavian-Pomeranian region of Poland.

Applications can be bought online without a call – you choose a plan (one-off license or prepaid subscription) and go through a two-step order form: your details, then a summary with the final price. The rules are set out in the [terms of sale](https://automaizeit.com/en-us/terms-of-sale/).

**Frequently asked questions:**

- **How much do AutomaizeIT's services cost?** Prices are stated upfront in the price list, in net terms, as an “from” amount – they depend on the size of your catalog, the number of sales channels, the state of current campaigns and analytics, and the scope of work.
- **Is the ad budget included in the service price?** No. The ad budget for Google Ads and Allegro Ads is paid directly to Google or Allegro. The management fee is fixed and independent of the budget amount.
- **What is the notice period?** There is no annual lock-in – a one-month notice period applies.
- **Is the first call free?** Yes, the first call is free and does not commit you to further collaboration.
- **How is progress reported?** You receive a progress report every month, in business terms – not just advertising metrics.
- **What are the contact hours?** Contact is available Mon–Fri, 16:00–20:00 Polish time. Replies usually come the same or next business day.
- **Do you only work remotely?** Work is carried out remotely – with businesses in Poland and other countries. On-site meetings are possible in the Kuyavian-Pomeranian region of Poland.
- **What's the difference between a one-off payment and a subscription when buying an application?** A one-off license is paid once, with no billing periods. A subscription (monthly or annual) is prepaid: it includes updates and support, and before the period ends you receive an e-mail with a payment link for the next period – no automatic charges. The price of the next period may differ – you are told the new price before renewal, and renewal happens only with your express consent; if you do not agree, the subscription simply ends when the prepaid period expires, with no penalties. A price reduction is applied immediately for your benefit. Details are in the terms of sale.
- **Can I return an application or withdraw from the contract?** Where the license is supplied immediately, the 14-day right of withdrawal ceases to apply only if all three conditions are met: you expressly request that supply begin before the period expires, you acknowledge the loss of that right, and we provide a confirmation of the contract on a durable medium – which we send before releasing the key. Regardless of this, you can always complain about a lack of conformity with the contract: a faulty key, unavailable license verification, missing announced updates or a mismatch with the description. You are then entitled to repair, a price reduction or withdrawal, and for subscriptions to a proportionate refund for the period of non-conformity. Details: [Withdrawal – information](/en-us/withdrawal-information/) and [Terms of sale](/en-us/terms-of-sale/).
- **Does the application work without an internet connection?** No – our applications require a permanent internet connection throughout their use, because they verify the license on our server every 60 seconds. A brief loss of connection does not stop the application immediately: only after 3 consecutive failed verification attempts (about 3 minutes without a response from the server) does the application suspend its functions, resuming them automatically once the connection is restored – with no need to restart it or re-enter the key. The license is bound to a single computer (based on hashes of the system identifier and network card addresses); you can move it to another computer yourself in your account no more than once every 30 days, or more often by contacting us. We compensate longer interruptions (over 3 minutes) in the availability of our license server by extending the prepaid Subscription period. Details: § 9 of the [Terms of sale](/en-us/terms-of-sale/).